Answers to Frequently Asked Questions about Interlibrary Loan and ILLiad

What is Interlibrary Loan?

Interlibrary Loan is a service which obtains, from other libraries, research materials that are not available in the University Libraries' collections.

Who can use this service?

Interlibrary Loan is offered to currently enrolled students, faculty (both current and retired), and staff of Valparaiso University. Community/ Family card holders: You do not have interlibrary loan privileges; you will not be able to log into ILLiad.

What does it cost?

Charges for ILL loans are subsidized by the library and not passed on to the requester unless the patron loses the book, defaces it, or turns it in late, resulting in overdue charges (see next question).

What happens if I lose an interlibrary loan item or turn it in late?

The lending library sets the fines for lost and overdue books. The borrowing patron is required to pay these fees. Patrons with fines and overdue items will be blocked from the ILLiad system until these items are returned and/or paid for. Patrons with severely overdue interlibrary loan items (more than one month overdue) or unpaid fines may also be blocked from checking out any books from Valparaiso University, in addition to being blocked from using interlibrary loan. All items must be returned, and all fines paid, before any blocks will be removed. You will not receive your diploma if you have outstanding bills/fines with the library.

How long does it take for requests to arrive?

Although we cannot guarantee turnaround time, here are statistics from last year which will give you an idea of projected turnaround time.

Average turnaround time in 2011
  Articles/copies Loans
Main campus (excluding law) 3.35 days 7.22 days
Law 4.15  days 7.44 days

 

Law patrons can choose to have thier loans sent to the law school via campus mail, but that will take a day or two longer. Alternatively, they may choose to pick up their loans at the Christopher Center to reduce loan turnaround time. During semester peak times, or if the material is difficult to locate, the turnaround time may run longer. It is essential that you plan ahead to order material. If you place an order and want to see where your request is in processing, you may check the status in the ILLiad system by logging in at https://valpo.illiad.oclc.org/illiad/IVU/logon.html if you're a main campus patron or https://valpo.illiad.oclc.org/illiad/IVZ/logon.html if you're a law library patron.

How long can I keep materials?

The Lending Library determines the due date of the materials shipped to VU. Times vary, but the general guide is two to three weeks usage (not including a possible renewal).

May I borrow books that are checked out?

Yes, although you may be able to get the book(s) more quickly by recalling them through our catalog. To recall a book that is checked out, go into that item's record within the catalog, click on the "request" button, and enter the requested information. If you decide to order a checked out item through Interlibrary Loan, please indicate this within the notes section of the request form. If Valparaiso University holdings are listed as missing, lost, lost and paid, to bind, or has been recalled with one hold, you may also order it through Interlibrary Loan. (Please indicate the reason that the book is unavailable within the notes section of the request form.)

Do I have to know what library owns the material?

No, the Interlibrary Loan staff will locate and obtain the material for you.

May I borrow entire journals?

In general, no, the ILL Department may order articles from journals following the copyright laws but the journal itself may not be borrowed. In some rare circumstances libraries will agree to loan whole journals, but this does not happen very often and makes a request exponentially more difficult to fill.

May I submit my request with an abbreviated title?

No, all requests must include full citations. If you need more assistance, staff in Interlibrary Loan or at the research desk will help you.

May I borrow a thesis, dissertation, proceedings, or a report?

These items are generally more difficult to acquire because they are rarer than other types of materials. Dissertations are easier to get than master's theses. Some libraries will lend a dissertation or thesis if they have more than one copy. We are usually able to borrow Proceedings or Reports. If they are lengthy, a multi volume set, or rare you may have to request photocopies of a particular section. Some of these materials may not be available through interlibrary loan.

If you're a Christopher Center patron and a dissertation is not available through interlibrary loan, you may request its purchase through your subject librarian. Purchase requests are subject to fund availability.

May I borrow Audio Visual (AV) materials?

We will place AV requests for academic purposes, although entertainment requests will be cancelled. If you request an AV item, you must include your class name/number in the notes field or the request will be cancelled. AV requests are more difficult to get and usually take longer than book or article requests.

What restrictions are there?

Interlibrary Loans are governed by the lending library. We must abide by any restrictions the lending library specifies. Examples of these restrictions are:
* IN LIBRARY USE ONLY: the material must not leave the home library (Christopher Center or Law)
* NO PHOTOCOPIES: this is usually with a dissertation and/or thesis and is a request of the author of the material
* HANDLE WITH CARE: the material is fragile, rare, or extremely valuable
* NON-RENEWABLE: the lending library will not allow renewals

May I borrow older materials?

Some works published pre-1900 may be obtained through ILL. The material may not come in book form but instead on microfilm or microfiche. These will be designated "IN LIBRARY USE ONLY" and may only be used in the Christopher Center or Law Libraries. Microfilm/fiche readers with copiers are available in the library. As with any loan, you are expected to be extremely careful handling the material. You will be held responsible for lost or damaged items, and the replacement fees can be sizable.

How do I find out the status of my request?

Login to ILLiad and click on "Outstanding Requests" under "View". The next screen will list all your active requests, and the status column will let you know the current stage of your requests.

How will I be notified?

An e-mail will be sent to you by the ILLiad system when the material arrives. Processing of arrivals generally takes place on the day the material arrives.

Where do I pick up and return my ILL materials?

For Christopher Center patrons: All loans are held at the main Circulation Desk in the Christopher Center (2nd floor). Faculty can opt to have loans mailed to their offices (please allow several extra days for this service).
For Law Library patrons: You may choose to pick up your items at the Christopher Center (by selecting the "Hold for Pickup" option when registering for ILLiad) or have them mailed to the Law School Circulation Desk (for law students) or your office (for law faculty) by selecting the "Mail to Address" option when registering. All articles are delivered electronically.
ILL materials may be returned to Christopher Center's or Law Library's Circulation Desks any time those libraries are open.

May I renew my loan?

It is up to the lending library if they will renew the materials or not. In most cases, you will be allowed one renewal request per loan (unless the lending library has specified otherwise). To request a renewal, log into ILLiad and click on "Checked out Items" under "View" and select the transaction number for item you want to renew. At the top of the next screen, you'll see "Renew Request" in red. Click on this, and your request will be placed and a temporary due date will appear at the top of the screen. This temporary due date is a guess and will probably change. This is because once we have your renewal request it is forwarded onto the lending library, and they send back a new due date, which probably will not be the same as ILLiad's guesstimated due date.

Where is the ILL Office and what are its hours?

The Interlibrary Loan Office is located in the 2nd floor of the Christopher Center. Interlibrary Loan Office hours are Monday through Friday, 8:00am - noon and 1:00-4:30pm.

If a student is working for a faculty member and needs to request loans on the faculty member's behalf, what is the best way to do this?

The proxy borrower account is the ONLY authorized way for one patron to borrow items on behalf of another patron. If a proxy borrower chooses NOT to set up an authorized account and instead borrows items on their own account to give to the faculty member, that proxy borrower is responsible for all charges incurred (lost books, overdue fees, etc.).

Read more on our proxy borrower account and a registration form page.

What is ILLiad?

ILLiad is the electronic system you use to request an item through Interlibrary Loan. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.

Why do I need a username and password to use ILLiad?

Your username and password allows us to give you secure access to information about your interlibrary loan requests.

Your username is your VU e-mail username (also called LDAP username) and your password is your VU e-mail password. No one but you will know your password, not even the library staff.

What if I forget my password?

Your password for ILLiad is the same as your password for your VU e-mail, DataVU, and CourseVU. If you can't remember your campus username or password, please contact the IT helpdesk at 464-5678. The Interlibrary Loan office does not have the ability to reset your password.

May I mark-up or write in books I borrow?

No. You may be charged replacement value plus processing for books that are damaged (determined by lending library).

What is electronic delivery?

Many libraries ship photocopies of articles to us in electronic format. Via ILLiad, we are able to offer delivery of these articles in PDF format (Adobe's Portable Document Format). You can read more about electronic delivery on the Electronic Delivery Information page.

Who do I contact if I have problems with or questions about ILLiad?

System Problems or Interlibrary Loan Questions: Interlibrary Loan office at (219) 464-5363 or e-mail ill@valpo.edu
Technical Support Questions: E-mail anytime to ill@valpo.edu

Why does my browser say that you're sending a cookie? What's in it?

The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use ILLiad without any problems.